GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
LOK SABHA
UNSTARRED QUESTION NO 593
ANSWERED ON 07.08.2013
REVIVAL OF BSNL AND MTNL
593 . Shri S. RAMASUBBU, SANJAY SINH, M. ANJAN KUMAR YADAV
E.G. SUGAVANAM, P . C. MOHAN, PRABHAKAR PONNAM, SUPRIYA SULE
SANJEEV GANESH NAIK, JEETENDRA SINGH BUNDELA
Will the Minister of COMMUNICATIONS AND INFORMATION TECHNOLOGY be pleased to state:-
(a) the number of existing employees in Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) and employees superannuated and taken voluntary retirement during the last three years along with the expenditure incurred on salaries/ retirement/VRS benefits during the said period;
(b) whether the Government has conducted any review of performance of management and enquiry of wasteful expenditure in these two PSUs;
(c) if so, the outcome thereof and the action taken by the Government in this regard;
(d) whether the Government has appointed Group of Ministers (GoM) to discuss ways to revive BSNL & MTNL;
(e) so the details thereof; and
(f) the details of steps taken by the Government for their revival and increasing revenue and reducing their wage bills and administrative expenditure?
ANSWER
THE MINISTER OF STATE IN THE MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY (DR.(SMT.) KILLI KRUPARANI)
(a) The number of employees in Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL) as on 30.6.2013 are as follows:
BSNL
|
MTNL
|
2,47,879
|
38,503
|
The details regarding number of employees superannuated/taken voluntary retirement and the expenditure incurred on salaries/retirement/voluntary retirement benefits during the last three years is given below:
BSNL
Year
|
No. of employees superannuated
|
Employees taken voluntary retirement
|
Expenditure on salary
(in crore Rs.)
|
Expenditure on retirement during the last three years
(in crore Rs.)
|
2010-11
|
10361
|
1085
|
12208.70
|
1582.26
|
2011-12
|
10945
|
983
|
11985.15
|
1420.89
|
2012-13
|
12333
|
1285
|
12715.66
|
1182.72
|
MTNL
Year
|
No. of
employees
superannuated
|
Employees taken
voluntary
retirement
|
Expenditure other
than retirement
benefits
(in crore Rs.)
|
Expenditure on
retirement during
the last three years
(in crore Rs.)
|
2010-11
|
1152
|
13
|
1699.06
|
347.78
|
2011-12
|
1335
|
21
|
1770.03
|
481.44
|
2012-13
|
1712
|
67
|
1828.92
|
573.25
|
(b), (c) & (f) While the Department of Telecommunications (DoT) and the senior management of BSNL and MTNL review the performance of these PSUs regularly in respect of the commitments made in annual Memorandum of Understanding signed by these PSUs with DoT, BSNL and MTNL have taken the following steps for their revival and increasing revenue and reducing their wage bills and administrative expenditure:
Steps taken by BSNL
# Efforts to strengthen stable revenue streams through concerted focus on broadband, Next Generation Network (NGN) voice and enterprise business with major focus on Government projects.
# Focus on the revenue of top 100 Cities for monitoring purpose.
# More focus on customer care, service delivery, & service assurance, revenue management and maintenance of assets on decentralized basis.
# Value based management for all investment activities thereby undertaking only those projects which adds value to the organization.
# Progressive migration of BSNL’s current network to Next Generation Network thereby ensuring convergence, consolidation and seamless delivery of various services to end customers across different technologies.
Steps taken by MTNL
# All exchanges have been made digital to improve service quality.
# Rehabilitation of outdoor network is being done on continuous basis to reduce fault rate and Mean Time to Repair (MTTR).
# MTNL reviews its tariffs for various products and services so as to make them customer friendly and to suit various segments of the society.
# MTNL has taken measures to facilitate easy payment of telephone bills.
# MTNL introduced a Loyalty scheme and ensure special care of corporate customers.
# Online booking of different services and complaints for Landline, Mobile and Broadband now available.
# MTNL organises Sanchar Haats in Delhi and Customer Service Centers (CSCs) at Mumbai, where customers can get various services like registration for new service, duplicate bills of cellular connection, bill payment, VCC (Virtual Calling Card) etc.
(d) & (e) Government of India has constituted a Group of Ministers (GoM) on 28.05.2013 to look into the Matter of Reviving and Revitalising Bharat Sanchar Nigam Limited (BSNL) and Mahanagar Telephone Nigam Limited (MTNL). The GoM has been meeting to deliberate on short-term, medium term and long-term measures for revival and revitalization of BSNL and MTNL including enabling a human resource strategy to match the business environment and operational requirements.
Source: Loksabha Q&A
[http://164.100.47.132/LssNew/psearch/QResult15.aspx?qref=143959]
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