Cancellation Procedure:
Case 1: If the ticket has to be completely cancelled
Send below SMS with the following information to 139
CAN <10 digit="" pnr=""> 10>
For Example:CAN 2345678901 Rakesh
If the entered information is valid, you will receive the following response SMS from 139
We have received your request for cancellation of tickets for < Passenger 1 Name> for PNR Number 2345678901. Please confirm the cancellation by sending YES to 139 or for any change in cancellation data, send a fresh request.
Once the cancellation is confirmed, you will receive the following response SMS from 139
Your ticket for with PNR Number: 2345678901 is cancelled. Amount: 60 will be refunded in your account.
Case 2: If the ticket has to be partially cancelled
Send below SMS with the following information to 139
CAN <10 digit="" pnr=""> 10>
For Example: CAN 2345678901 Rakesh 1/2/3 (Upto 6 Passenger)
If the entered information is valid, you will receive the following response SMS from 139
We have received your request for cancellation of tickets for < Passenger 1 Name> for PNR Number 2345678901. Please confirm the cancellation by sending YES to 139 or for any change in cancellation data, send a fresh request.
Once the cancellation is confirmed, you will receive the following response SMS from 139
Your ticket for with PNR Number: 2345678901 is cancelled. Amount: 60 will be refunded in your account.
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